Paula Andrews serves as the Patient Access Center (PAC) Manager, bringing over a decade of expertise in medical management to her role. Having transitioned from Georgia to Boston three years ago, she previously held a key position in patient assistance center management at Boston Medical Center. With a dedicated focus on elevating patient experience and satisfaction, Paula’s tenure has been …

Donna Richer serves as the Manager of Revenue Cycle Management at Mangrove Management Partners. With more than 12 years of expertise in Revenue Cycle Management, Donna excels in billing and coding, monitoring the dynamic healthcare regulations, and driving process enhancements. Prior to joining Mangrove, Donna held the position of Revenue Cycle Specialist at Conifer Health Solutions, where she honed her …

Nicole Gagne is the Director of Patient Outcomes Analytics at Mangrove Management Partners. Before joining Mangrove, Ms. Gagne served as a Manager of Monitoring and Evaluation at an international health and disaster relief non-profit. Her work centered around improving data collection systems, conducting data analyses, creating visualizations, and collaborating to improve data accuracy and utilization across the organization. Ms. Gagne …